Our shipping policy is super simple!
- If your order is time sensitive please give us a call, we love talking to our customers.
- Orders are processed Monday-Friday
- We try to process orders ASAP, but sometimes that can take up to 48 hours.
- Most items are shipped directly from our single store here in Encinitas, California.
- Free shipping in California shouldn’t take more than 3 days in transit.
- Free shipping outside of California can take up 5 days in transit.
Phone: 800-480-4754 ext. 2
Over $50 Free Standard Shipping within the United States
USPS Priority Mail $6.00
UPS Ground $9.00
UPS 2nd day air (EXCEPT Alaska, Hawaii, and Puerto Rico) $23.00
UPS Next Day Air (EXCEPT Alaska, Hawaii, and Puerto Rico) $40.00
USPS Priority to Canada $25.00
USPS Priority International (except Canada) $40.00
Shipping Transit Times
USPS Priority Mail: 2-7 Days
UPS Ground Within California: 1-2 Business days
UPS Ground All Other States: 2-5 Business days
UPS 2nd Day - 2 business days
UPS Next Day - 1 business day
USPS Priority International: 7-14 days *please note per your Country, customs may delay transit times
USPS Priority to Canada: 7-10 days *please note that customs may delay transit times
PLEASE NOTE THIS IMPORTANT SHIPPING INFORMATION BELOW:
USPS Priority Mail service times in transit are estimated and are not guaranteed.
All free ground shipping will be done via either USPS Priority Mail or UPS. HansenSurf.com reserves the right to ship with either of these services.
Boardbags going to Alaska and Hawaii do not qualify for free shipping, or expedited shipping since they are an oversized item. Once your boardbag order is placed you will be contacted with an exact shipping cost before shipping. In addition we are not able to ship boardbags internationally.
All international shipping will be done via USPS Priority International. Please note that all international orders are subject to taxes and tariffs per your Country and HansenSurf.com is not responsible for these charges. Please note per these companies policies we are unable to ship the following brands internationally: Rip Curl, Billabong, Nixon, and O'Neill.
Orders are shipped during regular business hours Monday-Friday. All orders with expedited shipping will be handled first, but please note that orders can take 1-3 business days to be processed and shipped. In most cases we will get your order shipped within 24 hours of being placed, but HansenSurf.com is not responsible for delayed orders.
The following items maybe be drop shipped directly from the Manufacturer: wetsuits, boardbags, traction pads, leashes. If you order any of these items, and there is any delay, you will be contacted immediately.
We do provide your order with a UPS return shipping label. If you are returning an item for a refund, and choose to use our label provided we will deduct $5.90 from your refund. If you are exchanging an item there is no charge for using the label.
Please contact us directly with any other shipping questions or concerns at 800-480-4754.