WHO ARE WE AND WHAT DO WE STAND FOR?
Hansen's is a family owned business since 1961 and proudly stands behind the products that we sell. We want to bring the surfing lifestyle to everyone that visits hansensurf.com. We feel that the relationship with our customers is the most important part of doing business. This is why we have no problem doing what ever it takes to satisfy every customer we do business with. Please contact us at cs@hansensurf.com or call us toll free at 1-800-480-4754 if you are unsatisfied with the product you have purchased or have any questions about Hansen Surfboards Inc. and it's On-line store.
WHEN CAN I PLACE AN ORDER OR GET IN TOUCH WITH CUSTOMER SERVICE?
You may place orders on-line 7 days a week 24 hours a day! If you would like to speak with one of our friendly internet representatives you will need to refer to the business hours that are listed below. When calling the 800 number, please inform the person answering the phone that you have an internet-related question. If no internet representatives are available, please ask them to transfer you to the web manager's voicemail and we will contact you as soon as possible. We strongly recommend e-mailing us at cs@hansensurf.com if you are unable to reach an internet representative.
WHAT SHOULD I DO IF I AM HAVING TROUBLE ON THE WEB SITE?
The Internet is new to most of us and at times the technology does not work as we planned. If you ever run into problems or get confused while navigating through the site please don't hesitate to give us a call and one of our web guys can give you a hand.
DOES MY CREDIT CARD GET CHARGED WHEN I PLACE AN ORDER?
NO! All orders placed at hansensurf.com get a pre-authorization that holds funds on the card for 5 to 7 business days. After that time if the order has not been shipped the authorization will no longer appear on your credit card statement and the funds will not be captured.
WHAT HAPPENS AFTER I PLACE AN ORDER?
All orders will take from 24 to 72 hours to process. We will ship all expedited shipments first and then all ground services. You will receive an order confirmation minutes after your order is placed. Within 24 to 72 hours you will receive a second email with your tracking number or an email indicating the item is backordered. If the item is backordered you will recieve a third email with an approximate ship date. Backorderd items will be charged and shipped the minute they arrive. HansenSurf.com will ship all backordered items ground and will take care of all frieght charges.
DO WE SHIP INTERNATIONALLY?
We currently accept orders from and ship to Australia, Brazil, Canada, Finland, France, Germany, Ireland, Japan, Mexico, New Zealand, Norway, Puerto Rico, Spain, Sweden, Switzerland, the UK, and the US. However, Hansen Surfboards has signed licensing agreements with certain companies, which restrict us to only selling their product in the US. All international orders will be charged a minimum shipping charge of $40.90 dollars. These orders will be shipped USPS Global Priority and may take as 5 to 10 business days in transit. HansenSurf.com is not responsible for any internation taxes and tarrifs.
WHEN WILL I SEE A CREDIT BACK TO MY ACCOUNT?
We will notify you that your return has been made and the credit has been issued by e-mail. These credits can take a full two billing cycles to show on your statement. If you have questions concerning a credit please email cs@hansensurf.com
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