Would you like to add a review and send it directly to us?
Click Here to eMail us a Review, and Thank You!

HansenSurf Customer Kelly B. Cohasset, MA May 9, 2008

IHello All, Thank you so much for working with us regarding finding size 26 for us. You really went all out in the customer service arena. Major kudos need to the nice woman, I was out, so my son was working with her and I don't have her name, but what a great asset to Hansensurf.com. Thanks again for being a great person and caring. We appreciate it! Hi Again, The great person who helped us was Mallori! Thanks Mallori, Harry never finds the right size in cool clothes, you really went past the point of great customer service to excellent. We really appreciate it!

HansenSurf Customer Ted C. Colorado Springs, CO May 9, 2008

I want to thank you again for your customer service. It isn't often that businesses go out of their way in the manner that you did, to ensure that the customer is satisfied. I don't know if this is common practice at Hansen Surf; if it is then I compliment the company for excellent service. If this is something that you did of your own initiative, then you deserve the compliment. I will definitely purchase from Hansen Surf in the future. Furthermore, I will gladly spread the word about how professionally and courteously I have been treated by Hansen Surf, and specifically a young woman named Mallori Kester. Please feel free to pass this e-mail on to anyone in your company or division that would benefit by seeing it. Thank you again,
Ted Collas... one very satisfied customer!

HansenSurf Customer Timothy S. Hollywood, CA April 22, 2008

Awesome, thank you. Also I want to let you know that your customer service is phenomenal. No other website I have ever ordered from has been so prompt in letting me know of back orders and then assisting me in securing a new item that I would be able to receive in such a short time. Great work.

HansenSurf Customer Joyce M. Sault Ste Marie, ON April 14, 2008

Thank you very much for the amazing customer service – it is greatly appreciated and next San Diego trip we are doing more shopping for sure!!!! Thanks again and have a great day.

HansenSurf Customer Eric S. San Diego, CA March 2, 2008

This is not a Product Inquiry, but some comments I have for you, as a customer for about 7 years now. I have seen your store go through a lot of growth and changes over the past few years. Now it looks like you guys a moving even further down the street! Myself and my family very much enjoy shopping at your store. I appreciate the Personal service that your staff gives to us every time we are there. Please make great customer service a priority no matter how grand your business becomes. We love to spend money in your store! Love the wide variety of Surfboards and accessories you have! Wife and daughter love the great clothing!
Review Seen On Yelp.com

HansenSurf Customer Faith H. Seattle, WA February 18, 2008

I love Hansen's Surf Shop! What do you mean it doesn't count if I haven't entered the store - of course it counts! I shopped online and that certainly counts for EVERYTHING these days. Hey, I saw the shop pictures my fellow Yelpers have posted online and if you want my honest opinion (as I know you do!) it really does look like every other surf shop I have visited, so what's the difference. The difference at Hansen's Surf shop is that the staff know the true definition of customer service (unlike some places that I can't wait to Yelp about...) and that is to assist the customer - that would be me. Ok, so with the numerous hours of free time I now have - work hours, that is - and in a rare OCD moment I found myself surfing the internet and just happened to stumble upon Hansen's surf shop. It's funny how one kind of surfing could lead me to another kind of surfin and alot of fun was had by all involved - namely me.
Review Seen On Yelp.com

HansenSurf Customer Jason Z. Uxbridge Ontario, CanadaFebruary 6, 2008

Nice!!!!!!!! wow thats fast....... I like it!!!! Thnks Again guys 4 the great cust. service too. Jay

HansenSurf Customer Olivier T. Canada February 1, 2008

Hi there, I just want to let you know that I'm very very pleased by your service. I ordered on monday night and I just received my package, up here in Canada. Thanks also for declaring a lower amount on the invoice, so I save some money on customs. This was my first experience with your enterprise and I will for sure do business with you later on. And be sure I'll tell all of my friends how good the service is compared to other big shops in California. So once again thanks a lot and keep on the good work !!! Have a nice day and enjoy the sun while there's still a lot of snow over here!!!

HansenSurf Customer CourtneyBren H. Carlsbad CA November 11, 2007

I love this store, my husband loves this store, my 3 yr old loves this store. Why? Because they have stuff for everyone. They are a legit surfs hop - with great variety of boards, wetsuits, wax, and more. They have a great skateshop (from new boards to repairs), and they have GREAT shopping. I mean from basic ts, to designer brand jeans and dresses. Its just fabulous. The service is great - helpful.
Review Seen On Yelp.com

Click Here To Shop HansenSurf